Terms and Conditions

Payment

Memento Maps accepts most Visa and MasterCard credit cards. We use Eway secure payment processing. Once payment has been received allow 1-2 working days to fulfil.

Shipping

Within New Zealand, all items are sent via NZ Post with tracking. You can generally expect your item to arrive within 1-4 working days if you are in New Zealand.

All orders shipped outside New Zealand will be sent via International Air which is a standard delivery service without tracking. Delivery timings will vary from country to country and can be between 1 and 4 weeks depending where you are in the world.

The buyer is responsible for any duties, taxes or customs fees (where applicable) incurred by customs when receiving goods.

Refunds and Exchanges

In the unlikely event that you are not satisfied with your purchase from Memento Maps, please contact us first and then return the item in perfect resalable condition within 14 days of receipt for a full refund. Return postage costs cannot be reimbursed.

If your¬†purchase is damaged in transit, please email us with a photo of the damage. Don’t ship the damaged goods back immediately. We will send you a replacement and advise you of an address to send damaged goods so we can claim insurance against the shipping agent.¬†Return postage costs cannot be reimbursed.

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